Free delivery for online orders over £200+VAT to a UK mainland address.
Delivery Terms & Returns
We're committed to getting your order to you as quickly and smoothly as possible.
Delivery:
Standard tracked, traced & insured delivery: Based on cleared funds and processed by 2 pm is a next working day.
- For orders below £200+VAT, delivery charges are as follows:
- Tracked , Traced & Insured Delivery Charged at £11.99 + VAT.
- Free shipping on orders over £200 Net
Returns:
- Please contact us about your reason for the return. You must get a returns number from us in writing before sending anything back.
- We accept returns of goods that are not faulty at our discretion. They must be unused, complete, in their original undamaged packaging and fit for resale, and you pay for return carriage.
- A restocking fee is deducted from any refund: 25% of the price for Stock Goods; 25% of the price, or the supplier's charge if higher, for Direct Goods; and 50% of the price for Special Order Goods, cut hose and mixed or decanted chemicals, or not returnable where stated.
- Refunds are made within 28 days of us receiving and inspecting the returned goods.
- Report damage in transit, shortages or wrong items in writing within 2 Working Days of delivery.
- Goods that are faulty or supplied in error are dealt with separately, without a restocking fee.
- These are the main points: our Terms & Conditions set out the full terms.
Flowjet Cleaning Equipment
Unit 4 Gatebeck Farm
Gatebeck
Kendal
Cumbria
LA8 0HW
For any questions, our friendly support team is here to help: 015395 66193.