Terms & Conditions

Effective Date: 08/07/25
Contact: [email protected] | 015395 66193

1. DEFINITIONS

In these Terms & Conditions:

• “Seller”, “we”, “us”, “our” refers to Flowjet Cleaning Equipment LTD (Company No. 07548943), whose registered office is Unit 4 Gatebeck Farm, Gatebeck, Kendal, Cumbria, LA9 7FP, United Kingdom.
• “Buyer”, “you”, “your” means the business purchasing Goods from us via our Website, email, telephone, or other communication channels.
• “Goods” means the products and any related services offered and supplied by Flowjet Cleaning Equipment LTD.
• “Contract” means the legally binding agreement formed between the Buyer and the Seller upon our acceptance of an Order.
• “Order” means the Buyer’s request to purchase Goods.
• “Website” refers to www.flowjet.co.uk.
• “Working Day” means Monday to Friday, excluding bank and public holidays in England.
• “Stock” means items held by us or by a third-party supplier on our behalf.
• “Directs” refers to items dispatched directly from the manufacturer or third-party supplier.

2. WEBSITE USE

• By accessing or using this Website, you agree to comply with these Terms.
• The content on this Website is provided for general information only and may change without notice.
• While we strive for accuracy, we do not guarantee that content is free from errors or omissions.
• All intellectual property, including text, graphics, and design, is owned by or licensed to us. Reproduction without written permission is prohibited.
• Use of this Website and any disputes arising from such use are governed by the laws of England and Wales.

3. BASIS OF SALE

• All sales are made on a business-to-business basis and governed solely by these Terms unless otherwise agreed in writing.
• By placing an Order, you confirm the Goods are for business use.
• Any additional terms proposed by the Buyer are excluded unless expressly agreed in writing.
• We reserve the right to reject or cancel any Order at our discretion, including due to pricing or stock availability issues.

4. PRICING, PAYMENT & ORDERS

• Prices are exclusive of VAT and may change without notice.
• Accepted payment methods include credit/debit card, PayPal, or pre-approved credit terms.
• Full payment must be received and cleared before dispatch, unless otherwise agreed.
• Orders are subject to our acceptance and stock availability. We reserve the right to cancel Orders and issue full refunds where necessary.
• In the event of a pricing error, we will contact you to confirm or cancel the Order.

5. PRODUCT DESCRIPTIONS

• All product descriptions, images, and specifications are provided for general guidance and are non-binding.
• Although every care and attention is taken in presenting product images and technical specifications, errors may occur due to supplier changes, human error, or system discrepancies.
• Products are sold on the basis that the Buyer is a competent professional who understands the technical specifications and is capable of installing, maintaining, or repairing the equipment as required.
• We reserve the right to amend specifications where necessary to ensure compliance with legal or industry standards, or due to availability.
• If a product becomes unavailable, we may supply an equivalent or superior alternative at no extra cost, or offer a refund if the substitute is not acceptable.
• It remains the Buyer's responsibility to verify the suitability of any Goods for their intended application prior to purchase.

6. DELIVERY & RISK

• Standard UK mainland delivery:
• Orders over £200+VAT – Free
• Orders under £200+VAT – £11.99 + VAT (Tracked, Traced & Insured)
• Orders placed before 2 PM are usually dispatched the same Working Day.
• Risk transfers to the Buyer upon delivery.
• Delivery times are estimates only and not guaranteed.
• We are not liable for delays due to courier issues or circumstances beyond our control.
• Refused or failed deliveries may incur storage or redelivery charges.

7. ACCEPTANCE & RETURNS

• Goods must be inspected upon delivery. Any damage or shortage must be reported within 2 Working Days.
• Returns of unwanted items are accepted only with prior written agreement and are subject to:
• 25% restocking fee for standard stock
• 50% restocking fee for special-order or bespoke items
• Returned Goods must be unused, in original packaging, and in a resaleable condition.
• Refunds are issued within 28 Working Days from return approval and receipt of Goods.
• Carriage charges are non-refundable unless Goods are faulty or supplied in error.
• Faulty Goods must be returned for inspection before a replacement or refund is offered.

Returns Address:

Flowjet Cleaning Equipment LTD
Unit 4 Gatebeck Farm
Gatebeck, Kendal
LA9 7FP
United Kingdom

[email protected]
015395 66193