Privacy Policy

This Privacy Policy sets out how we, Flowjet Cleaning Equipment Limited, collect, store, and use information about you when you use or interact with our website, www.flowjet.co.uk, and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 01/05/2018.

Contents

• Summary
• Our details
• Information we collect when you visit our website
• Information we collect when you contact us
• Information we collect when you interact with our website
• Information we collect when you place an order
• How we collect or obtain information about you from third parties
• Disclosure and additional uses of your information
• How long we retain your information
• How we secure your information
• Transfers of your information outside the European Economic Area
• Your rights in relation to your information
• Your right to object to the processing of your information for certain purposes
• Sensitive Personal Information
• Changes to our Privacy Policy
• Children’s Privacy
• California Do Not Track Disclosures
• Copyright, credit, and logo
  
  

Summary

This section summarises how we obtain, store, and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and must be read in conjunction with the corresponding full sections of this Privacy Policy.

Data controller: Flowjet Cleaning Equipment Limited

How we collect or obtain information about you:

• When you provide it to us by contacting us, placing an order on our website, or signing up to our newsletter.
• From your use of our website, using cookies and tracking beacons.
  
  

Information we collect: name, contact details, payment details (including last 4 digits of card), IP address, information from cookies, details about your computer (device, browser type), website usage information (pages viewed, time viewed, clicked links), geographical location (based on IP address), company or business name (if applicable).

How we use your information: for administrative and business purposes, to contact you and process orders, to improve our website and business functionality, to fulfill contractual obligations, to advertise goods and services, to analyse website usage, and in connection with legal rights and obligations.

Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfill any contracts, where required by law, or to enforce legal rights.

Do we sell your information to third parties (other than in a business sale or similar event)? No.

How long we retain your information: for no longer than necessary, taking into account legal obligations (e.g., tax records), other legal bases (e.g., consent, contract performance, business interests). Retention is 5 years from the date of your order.

How we secure your information: using technical and organisational measures like secure servers, SSL encryption for data transfers, and restricted access to necessary personnel only.

Use of cookies: We use cookies and similar technologies, including essential, functional, analytical, and targeting cookies. For more information, please see our cookies policy.

Transfers of your information outside the European Economic Area: only when required by law, with appropriate safeguards in place.

Use of automated decision-making and profiling: automated decision-making via cookies and analytics for displaying advertisements to visitors on other websites through the Google Adsense network.

Your rights in relation to your information

• To access your information and receive details about its use.
• To have your information corrected and/or completed.
• To have your information deleted.
• To restrict the use of your information.
• To receive your information in a portable format.
• To object to the use of your information.
• To withdraw consent to the use of your information.
• To avoid significant decisions made solely on automated processing of your information.
• To complain to a supervisory authority.
  
  

Sensitive Personal Information

We do not knowingly or intentionally collect sensitive personal information. Please do not submit sensitive personal information to us.

Our Details

Data controller: Flowjet Cleaning Equipment Limited, Unit 4 Gatebeck Farm, Gatebeck, Kendal, Cumbria, LA8 0HW. You can contact us by writing to this address or by emailing sales@flowjet.co.uk.

Information We Collect When You Visit Our Website

Web server log information: We use a third-party server (Online Fusion) located in France. Server logs are collected for IT security purposes to identify and prevent unauthorised access or cyber attacks.

Cookies and Similar Technologies

We use cookies and similar technologies on our website, including essential, functional, analytical, targeting cookies, and web beacons. For further information, see our cookies policy.

Information We Collect When You Contact Us

• Email: We collect your email address and any other information you provide (e.g., name, phone number) when you email us.
• Contact Form: We collect your name, email, phone number, IP address, and comments. If mandatory information is not provided, you cannot submit the form.
• Phone: We collect your phone number and any information provided during your conversation. Calls are not recorded.
• Post: We collect any information you provide in postal communications.
  
  

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Changes will be noted with a new effective date. Major changes will be communicated via email or notice on our website.

Children’s Privacy

We do not knowingly collect information from persons under 18. If we receive information related to persons under 18, we will delete it, unless required by law to retain it.

Do Not Track Disclosures

We do not respond to Do Not Track signals. We use standard technologies like pixel tags and web beacons to track visitors. For more information, see our cookies policy.

Copyright, Credit, and Logo

This Privacy Policy is based on a GDPR-compliant template provided by GDPR Privacy Policy. For further information, please visit GDPR Privacy Policy.